Effective Date: 10 September 2025
Last Updated: 10 September 2025
At OXBOXING, we are committed to ensuring your complete satisfaction with our products. If you are not satisfied with your purchase due to size, color, model, or any other reason, you can exchange your item or request a refund within 30 days of receiving your order. Additionally, every OXBOXING product comes with a 14-day warranty for your peace of mind.
Return Time Frames
30-Day Return Period
- Returns & Exchanges: 14 days from delivery date
- Undelivered Orders: 14 days to submit a claim if you haven’t received your order
- Warranty Claims: 14 days from delivery date for manufacturing defects
Important Notes
- Return period begins from the date of delivery, not the order date
- Items must be returned in accordance with the conditions outlined below
- All returns are subject to inspection prior to issuing credit or refund
Return Conditions by Category
Unopened Items
You may return any unopened products and accessories within 30 days of delivery for a full refund, provided that:
- Item is in its original packaging and condition
- All original accessories and documentation are included
- Product has not been used, worn, or damaged
- Note: Original delivery charges are non-refundable and return shipping costs are the customer’s responsibility
Opened Items
Opened items can be returned within 30 days of delivery under the following conditions:
- Item must be in saleable condition
- Original packaging and all accessories must be included
- Product must show minimal signs of use
- Original documentation and tags must be present
- Note: Shipping costs will not be refunded
Digital Products
- Digital downloads and software cannot be returned once accessed
- Subscription services can be canceled but are non-refundable for the current billing period
- Digital gift cards are non-refundable
Specific Return Scenarios
Change of Mind
If you wish to return an item due to a change of mind:
- Return within 14 days of delivery
- Item must be in original condition and packaging
- Customer is responsible for return shipping costs
- Original delivery charges are non-refundable
- Processing fee of 10% may apply
Ordered by Mistake
If you placed an order by mistake:
- Return within 14 days of delivery for a full refund
- Item must be in original condition and packaging
- Customer is responsible for return shipping costs
- Original delivery charges will not be refunded
Cancelled Orders After Shipment
- Once an order has been shipped, it cannot be canceled
- If you refuse delivery, the item will be processed under our standard return policy
- Return shipping costs and original delivery charges are non-refundable
- Restocking fee may apply
Wrong Size or Color Ordered by Customer
If you ordered the wrong size or color:
- Exchange or return within 14 days of delivery
- Customer is responsible for return shipping costs
- Items must be in original condition and packaging
- One free exchange per order (subsequent exchanges incur shipping fees)
Company Error Returns
Damaged Products
If you receive a damaged product:
- Inspect items immediately upon delivery
- Contact us within 48 hours of delivery with photos highlighting the damage
- We will process an appropriate claim and arrange for exchange or refund
- Return shipping will be provided at no cost
- Full refund including original shipping charges
Incorrect Items Received
If you receive an incorrect item:
- Contact us immediately with photos of the item received
- We will arrange a replacement or full refund
- Return shipping label will be provided at no cost
- Original shipping charges will be refunded
- Priority processing for replacement orders
Different Product Received
If the product received differs from what was ordered:
- Contact us with images of the received item
- Full refund including all shipping charges
- Free return shipping label provided
- Expedited replacement if exchange is preferred
Free Return Shipping Labels
We provide free return shipping labels in the following circumstances:
- Different product received (images required)
- Wrong color received due to our error (images required)
- Wrong size received due to our error (images required)
- Damaged item received (images required)
- Item not as described (detailed explanation required)
- Customer canceled but item was already dispatched
- Defective product under warranty
Documentation Required
- Clear photos showing the issue
- Order number and purchase details
- Detailed description of the problem
- Original packaging and accessories
No Free Return Shipping
We will not provide free return shipping labels in the following cases:
- Order canceled after dispatch (customer’s choice)
- Change of mind or no longer wanted
- Ordered by mistake or wrong item selection by customer
- Wrong size/color ordered by customer
- Items returned outside the 30-day window
- Items not in original condition or packaging
Heavy Items Policy
For items over 2.5 pounds or oversized products:
- Collection fees will be the customer’s responsibility if return is due to customer error
- Special arrangements may be required for pickup
- Additional handling fees may apply
- Free return only applies to company errors
Warranty Information
Limited Warranty Coverage
Our Limited Warranty covers:
- Defects in materials and workmanship under normal use
- Manufacturing defects and quality issues
- Functional failures not caused by misuse or normal wear
Warranty Duration
- Standard Products: 14 days from delivery date
- Premium Products: 14 days from delivery date
- Accessories: 14 days from delivery date
- Replacement parts assume the remaining warranty of the original product
What is NOT Covered
This warranty does not cover:
- Damage from misuse, abuse, or normal wear and tear
- Cosmetic damage that doesn’t affect functionality
- Damage from accidents, modifications, or repairs by unauthorized parties
- Issues caused by failure to follow care instructions
- Damage from extreme conditions or environmental factors
How to Obtain Warranty Service
To obtain warranty service:
- Contact our customer service team with your order details
- Provide photos or description of the defect
- We will determine the best solution (repair, replacement, or refund)
- Follow provided instructions for return or exchange
- Warranty replacements will be processed at no charge
Return Process
Step 1: Contact Us
- Email: [returns@yourcompany.com]
- Phone: [Your Phone Number]
- Online: Submit a return request through your account
- Provide order number, item details, and reason for return
Step 2: Return Authorization
- We will provide a Return Merchandise Authorization (RMA) number
- Return instructions and shipping label (if applicable) will be sent
- Print and include all provided documentation with your return
Step 3: Package Your Return
- Use original packaging when possible
- Include all accessories, manuals, and components
- Attach the RMA number and return form
- Package securely to prevent damage during transit
Step 4: Ship Your Return
- Use the provided shipping label or your chosen carrier
- Track your return shipment for your records
- Returns typically take 5-10 business days to reach our facility
Step 5: Processing
- Returns are inspected within 2-3 business days of receipt
- Refunds are processed within 5-7 business days after approval
- Exchanges are shipped within 1-2 business days after approval
- You will receive email confirmation at each step
Refund Methods
Original Payment Method
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfers: 5-10 business days
- Digital Wallets: 1-3 business days
Alternative Refund Methods
- Store Credit: Immediate processing
- Gift Cards: Available upon request
- Account Credit: For registered customers
International Refunds
- Currency conversion rates apply at time of refund
- Bank fees may be deducted from refund amount
- Processing may take 10-15 business days
Special Categories & Restrictions
Hygiene Items
For health and safety reasons, the following items cannot be returned after use:
- Personal care products
- Intimate apparel
- Health and wellness items
- Face masks and personal protective equipment
- Items that come into contact with skin
Customized/Personalized Items
- Custom-made products cannot be returned unless defective
- Personalized items are final sale
- Engraved or monogrammed products are non-returnable
- Made-to-order items have extended processing times and different return policies
Clearance and Sale Items
- All sale items are final sale unless otherwise stated
- Clearance items have limited return eligibility
- Promotional items may have special return conditions
- Check individual product pages for specific return policies
Seasonal Items
- Holiday and seasonal merchandise may have shortened return windows
- Seasonal items returned after the season may receive store credit only
- Special handling may be required for perishable seasonal items
Return Limitations & Conditions
General Requirements
Items returned for refund or exchange must include:
- Original documentation and receipts
- Completed return form specifying reason for return
- Preference for refund or exchange clearly indicated
- All original packaging, accessories, and components
Inspection Process
All returns are subject to inspection prior to issuing credit or refund:
- Items must meet return condition requirements
- Excessive wear or damage may result in partial refund
- Missing components may result in deduction from refund
- Items not meeting standards will be returned to customer
Return Fees
- Restocking fee: [X]% for certain categories
- Return shipping: Customer’s responsibility unless company error
- Inspection fee: May apply for damaged returns
- Handling fee: For oversized or special handling items
Exchanges
Exchange Process
- Follow the standard return process above
- Specify desired replacement item
- Pay any price difference if applicable
- New item ships upon receipt and approval of return
Exchange Policies
- One free exchange per order for size/color (customer error)
- Subsequent exchanges incur shipping fees
- Price differences must be paid before shipping replacement
- Exchanges subject to stock availability
- Different items may require separate transactions
Disputes & Resolution
Order Discrepancies
If you believe there’s an error with your return or refund:
- Contact customer service within 10 days of refund processing
- Provide detailed explanation and supporting documentation
- We will investigate and respond within 3-5 business days
- Resolution will be provided based on investigation findings
Escalation Process
- Contact customer service representative
- Request supervisor review if unsatisfied
- Submit formal complaint to management
- External dispute resolution if necessary
International Returns
Global Shipping Returns
- International return shipping is customer’s responsibility unless company error
- Customs duties and taxes are non-refundable
- Additional processing time required for international returns
- Currency conversion rates apply at time of refund
Country-Specific Policies
- Some countries may have extended return periods as required by local law
- Regional customer service available for major markets
- Local return centers may be available in select countries
Contact Information
For questions about returns, exchanges, or warranty claims:
Customer Service
Email: hello@oxboxing.com
Returns Department
Address: To be provided by customer support.
Attention: Returns Processing
Online Support
- Live Chat: Available on website during business hours
Policy Updates
This Refund & Return Policy may be updated from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
Thank you for choosing OXBOXING! We appreciate your business and are committed to ensuring your satisfaction. If you have any questions about this policy, please don’t hesitate to contact our support team.
Last Updated: 10 September 2025